Customer support

Policy Service

All products have money back guarantee and no cost. Nor will increase the final price shipping, because transport is free ( in most models to Spain and Portugal). Shipping and free return.

However for our consumers to ensure that the chosen product is ideal for them, in relation to size , color , shape, etc. . offer the possibility of carrying article chosen home ( provided they are located in the city of Madrid) so they can try it and make your purchase on the spot. In this way we try to encourage a much more direct relationship between client company and make sure that the chosen product is our customer really needed .

Furthermore , all our products can find in our wide network distributors ( shops, shop, etc.) distributed by the Spanish geography.
In addition, since Ecozap listen to our customers and try to meet their needs at all times. We searches for products based on customer requirements although it not in the catalog.

Similarly , we facilitate the payment of our products through various alternatives and no additional charge. You can pay on delivery ( in Spain and Portugal) , credit card , bank transfer or PAYPAL. If our visits our customers will not have cash to make the purchase of our products is not a problem because we also have Point of sale , PTV, mobile , whereby payment is effected without any problems , without any additional cost.

Need you help?


How buying online store?
Select first:

Footwear Type (" women shoes ", " shoes man" or " boy shoes " then " boot", " shoes " , “shoes” or " all")

Material (" vegetarians " are vegan and wool, " vegans " are without any material from animals , " vegetable tanned leather " is chrome, “recycled” are leather but recycled car tire recycled soles)

Clicking on the picture you can see all the features. You may need to move the cursor down to see the full screen.

When you have chosen * click " add to cart" adds to the purchase everything you want by selecting "update cart ". To checkout select * " continue shopping ". *Fill in the data requested (very important the correct zip code). Click “continue” and what dinos schedule prefer o day delivery in " carrier comments for ". Click “continue” and select the payment option you prefer .

What are the deadlines?
Recommend the purchase of domestically manufactured models to reduce CO2 emissions from transport. Within the same country delivery is 72 working hours.
Transportation for orders for Spain and Portugal is free , like the return if not satisfied with the purchased product . Payment on delivery option is only for shipments to Spain and Portugal and this option takes no additional cost to the customer.

What if you have to return the product ?
All models can be returned ( the full amount is returned ) within 14 days after delivery provided that have not been used on the outside ( street, garden … ) and in its packaging and box in the same condition as received . The return shipping is no cost to the customer .

How I can make payments
Method of payment
- With card (PAY PAL or Credit Card )
- COD : when the customer receives is when you have to pay the amount . It has no added cost in Spain and Portugal.
- By bank transfer : sending a mail ordering a raquel@ecozap.es will be provided to the customer account number to transfer .

The contrarreembolso ships in Spain and Portugal is free , and all models available in store for shipping to Spain in any mode of payment . Also, shipping is free on orders of Spain and Portugal.

How I can know which shoe is right for me ?

Ecozap a home service for our customers from Madrid offered . This service cost of a fully free and without obligation of models and sizes that you have selected test. I took them home, just choose the day and time that suits you better day by day and we’ll be there .

If you decide to buy , you can pay by cash or card as we have point of sale terminal, PTV , Mobile .

If you want to make an appointment to try on the models you can send an email to : raquel@ecozap.es or call 639902277

Company name

Paloma Sabate Gonzalez
NIF: 50713077 D
Avenida del Monte 29
Pozuelo de Alarcón C.P. 28223
Phone: +34 655147047